Refund policy
At Red Door, your satisfaction is our top priority. Please take a moment to understand our refund policy:
Non-Returnable Items: Due to health restrictions, we cannot accept returns for any of our products. All sales are final.
Customer Satisfaction Guarantee: For online purchases, we offer a Customer Satisfaction Guarantee. If any item arrives defective, you may request a replacement within 30 days of purchase.
How to Request a Replacement: If you have a defective item, please follow these steps:
- Email us at help@rdoor.co with the following details:
- Your Full Name
- Order Number (RDR-####)
- Picture of the defective item
- Brief explanation
Our customer service representatives will promptly assist you in finding the best solution for your situation.
After 30 days, certain products may have extended guarantees provided by the manufacturer. More information below.
30, 60, 90 Day or 1 or 5 Year Limited Warranty depending upon the product .Includes Aria, Au Natural, Luxe, M for Men, Play With Me, Stay Hard, Temptasia and others.
1 Year Warranty on most products.
Includes many brands, for a complete list follow this link: Calex Brands.
90 Day or 1 Year Limited Warranty depending upon the product.
Includes many brands, for a complete list follow this link: Doc Johnson Brands.
5 Year Limited Warranty on most toys.
Includes Evolved, Adam & Eve, Zero Tolerance, Eve's Fetish.
1 Year Limited Warranty on most toys.
90 day on battery operated toys, 1 Year limited warranty on rechargeable toys. Product Registration
2 Year Limited Warranty on most products.
15 Year Limited Warranty.
2 Year Limited Warranty applies to mechanical failure from the date of purchase.
1 Year Limited Warranty, the product must be registered with The Bodywand during this 1-year period.
1 Year Warranty, requires proof of purchase from a VēDO Authorized Retailer.
Thank you for choosing Red Door. We are committed to ensuring your satisfaction with our products.