We understand the importance of personal privacy. Rest assured, we go to great lengths to preserve yours:

• Non-Descript Packaging: Your order is discreetly packed in envelopes and boxes, resembling everyday mail or packages.
• Minimal Identifiers: The only marks on the package are your mailing address and our warehouse address.
• Anonymous Labeling: The name "Red Door" won't appear on the outside; instead, packages will be marked as from the "Shipping Department" or similar.

For more information, please visit Shipping Policy.

Non-Returnable Items: Due to health restrictions, we cannot accept returns for lingerie, dancewear, hosiery, or other intimate apparel, as well as sex toys that have been taken out of their original sealed packing materials.

Customer Satisfaction Guarantee: For online purchases, we offer a Customer Satisfaction Guarantee. If any item on our site becomes defective within the first 30 days of ownership, you may request a replacement.

For more information, please visit Refund Policy.

Red Door is planing a some exciting events for our customers in 2026!

You can always contact us at help@rdoor.co for more information, help and curiosity.

For more information, please visit Contact.